Shipping Policy

This policy applies to merchandise orders placed through our store for destinations offered at checkout.

Preparation and travel time

Confirmed orders are normally prepared in about 1–2 business days. Weekends, public holidays, address checks, payment review, or unusually high volume can extend that period.

Once dispatched, carrier travel is estimated at about 2–4 business days. The estimate is not a delivery guarantee; weather, carrier interruptions, access conditions, and other events outside our control may change it.

Rates, customer details, and tracking

Free shipping applies only when checkout displays a free option for the order and destination. Customers must provide a complete and accurate delivery address, email, and phone number. A correction may be unavailable after dispatch.

Tracking is shared when the carrier makes it available. An initial scan can appear after a label has been issued.

Delivery concerns and limits

Contact us about a material delay, suspected loss, a parcel marked delivered but not located, visible transit damage, or a destination restriction. Keep the packaging and provide photographs or video for damage. Include the order number, checkout email, tracking number, recipient details, and a concise explanation so we can review the carrier record and available options.