Refund Policy

We accept requests for both defective and non-defective merchandise and we accept exchanges. A non-defective request may follow a change of mind, personal preference, or selection of the wrong item. Damage, a defect, an incorrect shipment, missing contents, or a material difference from the description may also qualify.

Eligibility and request window

The request must be sent within 30 days after delivery. Only new, unused merchandise in its original condition is eligible. Original packaging, tags, and included accessories must remain with the item.

Provide the order number, checkout email, and a clear reason. For damage, defects, wrong fulfillment, or missing contents, also provide photographs or video of the item and packaging.

Mail returns, exchanges, and refunds

Approved items are returned by mail. A free return label is included in the package, and no restocking fee is charged. Do not mail an item before authorization and the applicable instructions are confirmed.

Exchanges depend on available inventory. When a refund is approved, it is returned to the original payment method and processed within 10 days. The payment provider may need additional time to display the credit.